Good complaint

How to make a complaint?

Pack the goods well so that the parcel withstands transport and handling (you can also use the original packaging, it will be more environmentally friendly). Please, also enclose this completed Complaint form.

If you do not have a printer, you can also send us the form by email or you can send us a handwritten description of the defect. Be sure to include your order number as well.


Where should I send the returned goods?

We have a return address in each country. You do not have to worry about the high costs of returning the goods to our central warehouse in Slovakia. The reverse logistics is provided by the Packeta company. The goods that you send to our return address will then be forwarded by Packeta to our central warehouse in Slovakia.

Delivery country: Select your country

Please contact us for the return address details for your country via


Returning goods by post / courier

You can also send the goods by post or courier, directly to the warehouse address: NajTrade s.r.o., Hroncova 1, 040 01 Košice, Slovakia.

Please do not send the parcel as a cash on delivery. Shipments sent as a cash on delivery will be refused. We also recommend that you insure the parcel.

Are you looking for something else?

You can find the full text of the Complaints Procedure here.

Our contact and billing details can be found here.

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