Good complaint

How to make a complaint?

Pack the goods well so that the parcel can withstand transport and handling (you can also use the original packaging, which is more environmentally friendly). Please also enclose this completed form Complaint form.

If you do not have a printer, you can email us the form or send us a handwritten description of the fault. Be sure to include your order number.

Where should I send the returned goods?

We have a return address in every country. You do not have to worry about the high cost of returning the goods to our central warehouse in Slovakia. Reverse logistics is provided by the Packeta delivery service. The goods you send to our return address will be forwarded by Packeta to our central warehouse in Slovakia.

Delivery country: Select your country

Please contact us for the return address details for your country via


Returning goods by post / courier
You can also send the goods by post or courier, directly to the warehouse address: NajTrade s.r.o., Hroncova 1, 040 01 Košice, Slovakia.

Please do not send the parcel as a cash on delivery. Shipments sent as a cash on delivery will be refused. We also recommend that you insure the parcel.

Looking for something else?

You can find the full text of the Complaints Procedure here.

Our contact and billing details can be found here.

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