Withdrawal from the contract

The Buyer has the right to cancel the contract within 14 days of receipt of the goods without giving any reason. Only the consumer may exercise this right.

We have a contact point in every country we ship to where you can send returns or claims (the package is automatically sent to us), so there are no additional shipping costs.

Return address:

Or you can send the return goods directly to us: NajTrade s.r.o., Nemcovej 30, 040 01 Kosice, Slovakia

The goods shall be deemed to have been received by the Buyer at the moment when the Buyer or a third party (other than the carrier) designated by the Buyer accepts all parts of the goods ordered, or, if (a) the goods ordered by the Buyer in a single order are delivered separately, at the moment of acceptance of the last item delivered; (b) the delivery is made in several parts or pieces, at the moment of acceptance of the last delivered part or piece; (c) the goods are delivered repeatedly for a specified period, at the moment of acceptance of the first goods from the order.

The Buyer may withdraw from the contract for the delivery of goods before the beginning of the withdrawal period.

The Buyer cannot withdraw from the contract when:

  • the sale of goods is made according to specific requirements of the consumer, tailor-made products or goods explicitly designed for one consumer,
  • the sale of goods are subject to rapid deterioration or perishability,
  • the goods are sold in a protective container which should not be returned for health or hygiene reasons and where the protective container has been broken after delivery (e.g. lids intended to come into contact with food),
  • the sale of goods, by their nature, may be inseparably mixed with other goods after delivery.

The Buyer may exercise the right of withdrawal in writing or on another durable medium (e.g. by e-mail) or by submitting a completed form available here.

The right of withdrawal may also be exercised by sending a notice of withdrawal on the last day of the 14 day period.

The Seller shall, within 14 days of receipt of the notice of cancellation, refund to the Buyer all payments received by the Seller under or in connection with the Contract, including transport, delivery and shipping costs and other costs and charges. The Seller shall reimburse the Buyer in the same manner as the Buyer made the payment. The Buyer may agree with the Seller on another method of compensation.

The Seller shall not be obliged to pay additional costs to the Buyer if the Buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Seller. Additional costs are the difference between the cost of delivery chosen by the Buyer and the cost of the cheapest standard delivery method offered by the Seller.

In the event of cancellation, the Seller is not obliged to return the payment to the Buyer until the goods have been delivered to the Buyer or until the Buyer proves that the goods have been sent to the Seller, unless the Seller proposes that the goods be collected by the Buyer himself or by a person authorised by him.

The Buyer is obliged to return the goods or to hand them over to the Seller or to a person authorised by the seller for collection within 14 days from the date of withdrawal. This period shall be deemed to have been observed if the goods have been handed over for transport on the last day of the period at the latest. This period shall be deemed to have been observed if the goods have been handed over for transport no later than on the last day of the said period.

In the event of withdrawal, the Buyer shall only bear the costs of returning the goods to the Seller or to the person authorised by the Seller to receive the goods, and the costs of returning goods which, due to their nature, cannot be returned by post.

The Buyer shall be liable for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to determine the characteristics and functionality of the products.

The Buyer has the opportunity to test the functionality of the goods after delivery, but cannot use the goods if he withdraws from the contract. In order to determine the nature, characteristics and functionality of the goods, the consumer should only handle and check the goods in the same way as he would be allowed to do in a normal shop. The Buyer is obliged to handle and inspect the products with care during the withdrawal period.

In Košice,  March 28, 2018

Reviews from our customers

(: Feedback :)

Are you missing any products? Share your opinion, it will help us to provide better services. Thank you :)