Personal data protection

The purpose of processing personal data is to use it for the performance of the consumer contract, which the seller concludes with the buyer by placing an order in this online shop. This Consumer Agreement is also the legal basis for the processing of the buyer's personal data. The provision of the buyer's personal data is a contractual requirement that is necessary for the conclusion of the contract. The provision of personal data is a condition for purchase in the seller's e-shop. Failure to provide all the required personal information to the seller may result in the purchase agreement not being concluded.

In processing personal data, the seller shall proceed in accordance with Act no. 18/2018 on the protection of personal data and processes only personal data necessary for the conclusion of a consumer contract.

The seller processes the buyer's regular personal data.

The buyer's personal data are stored in the seller's information system for ten years.

The buyer has the right and the possibility to update personal data in the online mode on the website of the online store, in the customer section, after login, or using the different forms (by e-mail, in writing).

For the consumer contract, personal data may be provided to third parties - courier delivery companies and the company that processes accounting documents.

The buyer's personal information is not disclosed.

The Seller may provide customer's personal information (to an extent: email address) to company Heureka Shopping s.r.o., solely for the "Verified by Customer" program, to obtain feedback from the buyer in connection with the purchase made in the seller's e-shop.

The buyer has the right to obtain confirmation from the seller what personal data of the buyer is processed in the seller's e-shop. The buyer has the right to gain access to such data as well as the purpose for which it is processed, what categories of data are processed, to whom personal data are provided, how long personal data is stored, whether there exists automated individual decision making, including profiling.

The first provision of the above personal information to the buyer is free of charge. Repeated provision of personal data requested by the buyer will be charged for an administrative fee of € 5.

The buyer may require the seller to correct or complete incomplete personal data concerning the buyer. The buyer may request the deletion of his data or a restriction on the processing of such data. The buyer may also object to the processing of personal data.

The processing of personal data by the buyer is also necessary for archiving (to fulfill the obligation of the seller based on the legislation of the Slovak Republic, for example, keeping the accounting documents for ten years). If the buyer requests the deletion of personal data processed in connection with the purchase contract, his application may be rejected.

The buyer has the right to have the seller restrict the processing of his personal data if the buyer disputes the correctness of the personal data during the period allowing the seller to verify the accuracy of the personal data.

The buyer has the right to obtain personal data concerning him which he has provided to the seller in a structured, commonly used and machine-readable format. The buyer has the right to transfer this personal data to another operator, if technically possible.

The buyer has the right to object if his data are processed for direct marketing purposes. He may also object if his data are processed for the legitimate interest of the seller.

If the buyer suspects that his personal data are being processed illegally, he may file a complaint to the Office for Personal Data Protection to initiate the personal data protection proceedings.

The above information about the processing of personal data also applies to pre-contractual relationships (i.e., registration in an e-shop for future purchase or, for example, request a demand, quotation or information about the seller's goods and services).

To ensure the proper functioning of the online store, the seller may store on the buyer's device small data files - cookies, thanks to which the online store can save activity and settings data (eg login name, language, font size, etc.) for a specific period. The seller's online store uses cookies to remember the buyer's user settings and for the necessary functionality of the online store or marketing purposes. The buyer may delete all cookies stored on his device and, if necessary, set the Internet browser on his device to prevent it from being stored. In this case, the buyer may need to edit some settings when returning to the online store manually, and some online store services or features may not work.

Reviews from our customers
Elita (Latvia):Very pleasant communication, reliability, helpfulness, fast delivery.
5
Carlos (Spain):Fast order processing, smooth delivery to Spain.
5
Alfons (Germany):Excellent handling and fast delivery. I can only recommend. Goods perfectly packed.
5
Nataly (UK):Very pleasant packing with surprise, good quality goods.
5
Arlette (France):Fast delivery, fantastically eco packed and super quality capsules, thank you very much.
5

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