How to return goods in your country?

How to return the goods?

You can return the goods to us within 14 days of receiving them by sending them to our returns address. 

The goods must be in 100% condition, unused, undamaged and in the original packaging (product box etc).

Where should I send the returned goods?

We have a return address in every country. You do not need to worry about the high cost of returning goods to our central warehouse in Slovakia.

Reverse logistics is provided by Packeta delivery service. The goods you send to our return address are then forwarded by Packeta to our central warehouse in Slovakia.

Delivery country: Select your country

Please contact us for the return address details for your country via

How to pack the goods and what to put into the shipment?

Please pack the goods carefully so that they don´t get damaged during the transport. You can also use our packaging materials (if you still have them), it will be more environmentally friendly :-).

Include this withdrawal form with the parcel. If you do not have a printer, you can email it to us. It is best if you also email us your IBAN so that we can avoid typos when we read your handwritten IBAN.

Send the goods in 100% good condition, without any damage, without any dirt and in the original packaging.

When and how do I get my refund?

We will refund you as soon as the parcel is delivered to us and we have checked it. This is usually within 5-8 working days from the time the goods are delivered to our return address in your country.

If you paid for your order online, we will refund the amount to your account linked to the card you used to pay online.

If you paid by bank transfer or chose cash on delivery, please let us know the IBAN account to which we should refund your money.

Are you looking for something else?

Complete conditions for withdrawal from the contract can be found here.

Contact and billing information can be found here.

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